AC Health

Privacy Policy Effective Date: April 9, 2025 Consumer information is not shared with third parties for marketing purposes. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your contact information, including how we comply with applicable regulations such as The Campaign Registry (TCR) guidelines for SMS communications. Information We Collect We collect personal information, including your name, phone number, and/or email address, from the following source: Referring Doctors: When you are referred to our clinic by another healthcare provider, we receive your contact information to facilitate your care. This information is provided to us as part of the referral process to ensure seamless coordination of your medical services. How We Use Your Information We use the contact information provided by your referring doctor for the following purposes: Appointment Scheduling: To contact you to schedule, confirm, or reschedule your appointments with our clinic. Updates: To provide you with updates related to your appointments, such as reminders, changes in scheduling, or other relevant clinic information. If you opt in to receive SMS messages from us, we may also use your phone number to send appointment-related notifications or updates via text message. We comply with TCR guidelines by ensuring transparency and obtaining your consent before sending such messages (see “SMS Communications” below). Sharing Your Information We may share your contact information with: Third-Party Service Providers: Trusted partners who assist us in scheduling appointments or delivering SMS notifications. These providers are bound by strict agreements to use your information only for these purposes and to comply with applicable privacy standards. Legal Requirements: We may disclose your information if required by law or to protect the rights, safety, or property of our clinic, our patients, or others. We do not sell or share your personal information with third parties for marketing purposes unrelated to your care. SMS Communications (TCR Compliance) If you choose to receive SMS updates from us, we adhere to The Campaign Registry (TCR) guidelines to ensure lawful and transparent communication: Consent: We will only send SMS messages to you if you have provided explicit consent (e.g., by opting in during your registration or appointment process). Purpose: SMS messages will be limited to appointment scheduling, reminders, and updates directly related to your care at Astra Clinics. Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message or by contacting us directly (see “Contact Us” below). Upon opting out, we will cease sending SMS communications promptly. Help: For assistance with SMS messages, reply “HELP” to any message or contact us directly. Security of Your Information We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We are committed to using commercially reasonable efforts to protect your information. Your Rights You have the following rights regarding your contact information: Access and Correction: You may request to review or update the contact information we have on file for you. Opt-Out: You may opt out of receiving communications from us, including SMS messages, at any time. To exercise these rights, please contact us using the information below. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. By providing your contact information through a referring doctor or opting in to our services, you acknowledge that Astra Clinics collects and uses your information as described in this Privacy Policy.